Fastr Fitness Refund Policy

Last Updated: September 19, 2026

We love our customers and want you to love your purchases without the stress of being stuck with an item you do not like. We understand the challenges of shopping online and are committed to providing excellent customer service so you can shop with confidence.

Return Policy

Fastr Fitness accepts eligible returns or exchanges for items purchased through our website within 30 days of the purchase date, subject to the following conditions:

• The item shows no visible signs of damage or misuse.

• All original packaging is intact.

• The item is returned in its original condition.

Any signs of damage, misuse, or alteration may affect eligibility for a return, exchange, or refund and may void the applicable Fastr Fitness guarantee.

Items cannot be returned or exchanged after 30 days from the purchase date unless otherwise required by applicable law.

Certain types of goods are exempt from returns, including intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase, such as your order confirmation email and order number.

To request a return or exchange, please contact care@fastrfitness.com and include:

• Your order number

• The reason for your return or exchange

• Any relevant photos or supporting information, if applicable

Our customer care team will review your request and provide further instructions based on the terms outlined in this policy.

Exchanges

If you would like to exchange an eligible item, please contact care@fastrfitness.com and provide your order number and the reason for the exchange.

Our team will review your request and explain the available exchange options. Exchanges are subject to product availability and the conditions outlined in this policy.

Return Shipping

You are responsible for paying your own shipping costs when returning an item, unless the return is due to an error on our part or a defective or damaged product, where applicable.

Original shipping charges are generally non-refundable.

If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item unless tracking confirms delivery.

Refunds

Once your returned item is received and inspected, we will send you an email confirming receipt of the item and notifying you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed and automatically applied to your original method of payment.

Please note that it may take additional time for your bank or payment provider to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after it has been approved, please allow approximately 2–3 business days for your financial institution or payment provider to process the transaction.

If you still have not received your refund after this timeframe, please contact care@fastrfitness.com so our team can investigate the matter further.

When contacting us, please include your order number and any relevant refund information.

Gifts

If an item was purchased as a gift and shipped directly to you, please follow the return instructions outlined above.

If the returned item qualifies for a refund and was marked as a gift at the time of purchase, the gift recipient may receive a gift credit for the value of the returned item, where applicable.

Once the returned item has been received and approved, a digital gift certificate may be issued to the recipient’s email address.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact care@fastrfitness.com as soon as possible.

To help us resolve the issue efficiently, please include:

• Your order number

• A description of the damage or defect

• Clear photographs of the item and packaging

• Any relevant delivery or tracking information

Please report damaged or defective items within 48 hours of delivery whenever possible.

If damage is not reported within this timeframe, we may be unable to honor the claim. We may use delivery confirmation, tracking information, photographs, and other available documentation when reviewing damage, return, or replacement requests.

Feedback

We would love to hear your feedback, questions, or concerns.

Please feel free to contact us at care@fastrfitness.com to let us know how we are doing. We take your feedback seriously and are always working to improve our products, services, and customer experience.

Fastr Fitness Customer Care Email: care@fastrfitness.com