Fastr Fitness Shipping Policy

Last Updated: September 19, 2026

Fastr Fitness partners with major international shipping companies, including FedEx, SF Express, DHL, UPS, and EMS, which work with local delivery providers to help us ship products directly to your door. We proudly offer flat-rate worldwide shipping.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or canceled.

Shipping Process

Orders generally require 2–5 business days to be processed and transported to our carrier’s sorting facility. Some orders may take longer, particularly during major holidays, when processing times may extend up to 10 business days, or when an order includes popular items experiencing inventory availability issues.

Once your order has entered our shipping process, we are unable to make changes, including shipping address changes. Orders will be shipped only to the address provided at checkout.

We ship during business days only. Orders are not shipped on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

If your order contains multiple items, products may be shipped separately and arrive on different dates due to differences in manufacturing partners’ locations.

Tracking

All orders are processed with tracking numbers. You will receive an email containing your tracking information once your order has been dispatched to the carrier’s sorting facility.

For some shipping companies, tracking information may take several days to appear or update in their systems. If your order was placed more than 5 business days ago and tracking information is still unavailable, please contact us at care@fastrfitness.com.

Deliveries

Shipping times vary depending on the destination country or region. Specific delivery dates are not provided or guaranteed. The following delivery estimates are provided for reference:

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Location

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Estimated Shipping Time

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| --- | --- |
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United States

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7–14 business days

|
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Canada and Europe

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7–14 business days

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Australia and New Zealand

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5–14 business days

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Mexico, Central America, and South America

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15–30 business days

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Please note: The delivery estimates above are based on business days and do not include our 2–5 business-day processing period.

While we do everything reasonably possible to help ensure your order arrives on time, Fastr Fitness is not responsible for delays caused by circumstances beyond our control. These may include postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, or other unexpected interruptions. Such circumstances may result in delivery delays beyond the original estimated timeframe.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and/or customs clearance fees once a shipment reaches the recipient’s country.

These fees are the sole responsibility of the recipient. Fastr Fitness does not control these charges and cannot predict their amount.

If a shipment is refused and returned to us, you will be responsible for any applicable import taxes, duties, and return shipping costs incurred.

Customs policies vary widely by country. If you have questions regarding potential customs charges or import requirements, we recommend contacting your local customs office for more information.

Lost, Stolen, or Damaged Packages

Fastr Fitness is not responsible for packages that are lost, stolen, or damaged after being transferred to the shipping carrier.

If your tracking information indicates that your package was delivered but you have not received it, please contact your shipping carrier and report the issue or file a claim directly with them.

When reviewing damage or return requests, we may rely on the timestamp information and delivery confirmation provided through the carrier’s tracking system. We may be unable to honor claims that are not reported promptly.

Wrong Address Disclaimer

Customers are responsible for ensuring that their shipping address is accurate and complete before submitting an order.

Because we begin processing orders promptly, we are generally unable to make changes after an order has been placed. If an order has already been processed through our shipping department, we cannot retrieve it from the carrier for an address correction.

Fastr Fitness is not responsible for delivery issues, additional shipping charges, or returned packages resulting from an incorrect or incomplete address entered at checkout.

Feedback

We would love to hear your feedback, questions, or concerns. Please contact us at care@fastrfitness.com to let us know how we are doing.

We take your feedback seriously and are always striving to improve our products and customer experience.