Skip to content

Christmas Sale | Up To 40% OFF

FAQ

supportCategory

Your order is very important to us. Please note that due to incredibly high demand your item may take up to 5-10 business days to arrive. However, most of the time our products will arrive a lot quicker, just be aware sometimes it is out of our control. So you do not need to worry if your order does not arrive next day! This doesn’t include our 1-2 day processing time.

Rest assured, all orders comes with a Tracking Number. So you can shop with a peace of mind!

We can track our orders and keep you updated!

Your Tracking Number will be emailed to you within 1-3 business days after your order. Please reach out to our friendly customer experience team if you did not receive it after 7 days!

This is your Of Course! Our store is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards.

We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure

This is your It is the responsibility of the buyer to enter the shipping address correctly. We do our best to speed up processing and shipping times, therefore there is a very small time gap to change the address of your order. If you decide to change your shipping address, please write to us at support@domain.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address/provide you with a full refund.answer.

Yes, the smart cupper features a timed realise to avoid overuse. Paired with a single press instant release incase the pressure is bothersome. Each Smart Cupper also comes with a built-in heating unit that reaches temperature as high as 50C (122F) with any flames!

Please also note that if you suffer from any health conditions or utilise medical devices, you might might to consult your physician before undergoing any type of therapy, cupping included.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Cupping marks can last for a week depending on the area the cup is used and the amount of toxins it brings up. Cupping on the back usually brings up the deepest coloured circles that last the longest. They usually last 2-3 days but some can last for a week. They are harmless and are a mark to show how much toxins were pulled up from the Myofascia.

Keep a close eye on our social media, blog, and sign-up for our newsletter at the bottom of our homepage.

All Fastr Fitness products are backed by a 1 year warranty and a 30 day money back guarantee and free shipping.

live_help

Didn't find your answer?

Our customer service will be happy to help you.